Integrations
Enhance Query Resolution with the Knowledge Base Tool!
Our KB Tool - Confluence KB is designed to seamlessly integrate into the IT Ops AI SlackBot Workflow, enhancing IT support by enabling sophisticated search and response capabilities directly within Slack.
Workflow Functionality:
- Receive Queries: Accepts user queries directly from the main workflow, initiating a dynamic search process.
- AI-Powered Query Transformation: Uses OpenAI models or local AI to refine user queries into targeted keywords for retrieving the most relevant information from the Knowledge Base.
- Confluence Integration: Searches Confluence using refined keywords to locate the most applicable articles and information.
- Deliver Accurate Responses: Collects key details from Confluence search results, including article titles, links, and summaries, to prepare responses that are sent back to the main workflow for the user.
Quick Setup Guide:
- Ensure proper configurations for OpenAI and Confluence API integrations.
- Customize query transformation logic to align with your Knowledge Base structure for improved search accuracy.
Need Help?
- Explore our Documentation or join the conversation in the Community Forum!
Deploy this tool to provide precise and informative responses, significantly enhancing the efficiency and reliability of your IT support workflow.
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