Use Case
Managing bugs across multiple teams requires efficient sorting to ensure issues reach the appropriate team promptly. Typically, this involves manual review of new bugs in a ticketing system like Linear—a process we found overly time-consuming. This workflow automates the process.
What This Workflow Does
Triggered by any new or updated Linear issue within a specified team, this workflow automates bug classification. At rantir, we add all initial bugs to a general team called "Engineering." The workflow checks each issue to see if it qualifies for automatic team assignment based on certain criteria, including a completed description, a bug label, and the Triage state.
Using OpenAI's GPT-4 model, the workflow classifies the bug and updates the issue’s team in Linear accordingly. If AI cannot classify the team, an alert is sent to Slack.
Setup
- Add your Linear and OpenAI credentials.
- Set the target team in the
Linear Triggernode to suit your needs. - Define your teams and responsibilities in the
Set me upnode, using the format[Teamname][Description/Areas of responsibility]. Ensure team names match those in Linear precisely. - Set the Slack channel in the
Set me upnode to your desired Slack channel.
How to Adjust to Your Needs
- Customize the context provided to OpenAI to enhance its knowledge of your teams and responsibilities.
- Modify AI failure handling according to your workflow requirements.
How to Enhance This Workflow
At rantir, we integrate this workflow with additional automation tools. For example, we’ve set up a /bug command in Slack that enables users to submit bugs with the correct data. For more information, check out this template.
Built with rantir version 1.30.0
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