With this workflow, you get a fully automated AI-powered Support Agent for your WooCommerce webshop. It allows customers to request information about things like:
- the status of their order
- the ordered products
- shipping and billing address
- current DHL shipping status
How it works
The workflow receives chat messages from a website-integrated chat. For security and data privacy reasons, the website transmits the user's email address encrypted with the requests. This ensures that a user can only request information about their own orders.
An AI agent with a custom tool supplies the necessary information. The tool calls a sub-workflow (in this case, within the same workflow for convenience) to retrieve the required details. This includes full information on past orders as well as shipping data from DHL.
If other shipping providers are used, it should be simple to adjust the workflow to query information from other APIs like UPS, FedEx, or others.
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