Customer Support Channel and Ticketing System with Slack and Linear
Explore this Workflow. Built for next generation AI app & agent building.
This rantir workflow shows how to set up a streamlined customer support channel by integrating Slack, Linear, and AI tools, ideal for small support teams using existing tools with minimal onboarding.
How it works
- The workflow connects to a designated Slack channel where customer support issues are logged.
- Only messages tagged with a "✔" reaction by the support team are captured by the workflow.
- Each captured issue is sent to an AI model for classification, prioritization, and rewritten as a support ticket.
- The generated support ticket is then uploaded to Linear for tracking and investigation by the support team.
- The support team can update the customer directly in the Slack channel once the issue is resolved.
Requirements
- A monitored Slack channel for customer support interactions
- A Linear account and project for ticket tracking
Customizing this workflow
If you don’t use Linear, this workflow can be adapted for other ticketing systems like JIRA.
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